SHIPPING
XTIRIA is not responsible for any lost, damaged, or stolen items in transit once the order has shipped from the warehouse.
ORDER CANCELLATIONS
Once your order has been placed and your payment has been successfully processed, individual items cannot be edited.
RETURN POLICY
ALL SALES ARE FINAL.
At this time, we do not offer refunds, nor do we allow cancellations/returns. XTIRIA reserves the right to refuse any returns at any time. Before you place an order, please confirm that all your information, including your shipping address, name, phone number, credit card information and selections are correct; we are not responsible for incorrect addresses, updating your address, or changing the order once an order has been placed. Thank you.
EXCHANGE POLICY
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, send us an email at hello@xtiria.com within 7 days of delivery.
THE CUSTOMER IS RESPONSIBLE FOR ALL RETURN POSTAGE.
Please include a note in your package that states:
1. Order #, Name and Email
2. Exchange Requested Item
3. Reason for Exchange
*Your exchange will not be processed without the order number.
*Please note only exchanges of equal or value items are permitted and you will be refunded if we are out of stock of your requested item*
Please email us for postal address to send exchanges to.
FAQS
HOW CAN I REACH YOUR CUSTOMER SERVICE TEAM AND WHEN SHOULD I EXPECT A RESPONSE?
For customer service inquiries, please email hello@xtiria.com. We do our best to get back to you in 48 hours. Inquiries are responded to in the order that they are received.
CAN I MAKE CHANGES TO MY ORDER ONCE IT IS PLACED?
Due to the extremely limited nature of our products, all sales are final. Orders can not be cancelled, changed, or modified once they have been placed. Please ensure all info is correct before submitting your order.
IS THERE A LIMIT TO HOW MUCH I CAN PURCHASE?
Due to the exclusivity of our products, some items may have limits placed on the maximum quantity that may be purchased in one transaction.
