All purchases are considered final sale and are not eligible for returns, exchanges, or refunds.
If your order arrives with a missing item or missing component due to an error on our part, please contact us within 7 days of delivery at hello@xtiria.com. Include your order number and photos (if applicable), and our team will promptly review your request and provide a resolution.
International Orders
International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges determined by your country's customs authority. These fees are not included in your order total or shipping costs and are the sole responsibility of the customer.
XTIRIA is not responsible for customs delays or additional charges incurred once a shipment reaches its destination country. We recommend contacting your local customs office before placing an international order to better understand any applicable fees or import requirements.
